Cancellation & Refund Policy
We know travel plans can change. Chyft provides a clear, automated refund policy designed around respect for your schedule and fair operations for our drivers.
60+ Minutes Before Departure
Cancel your trip at least 60 minutes prior to scheduled departure timestamp in the app to receive an immediate 100% refund to your Chyft digital wallet.
Under 60 Minutes or No-Show
Within 60 minutes of dispatch, your seat has been locked and driver compensation committed. Cancellations or terminal no-shows in this window are non-refundable.
How Wallet Refunds Work
When you initiate an eligible cancellation in the Chyft app, funds are credited instantly to your in-app Chyft digital wallet. There is no waiting period for bank clearing.
Carrier Disruptions or Route Cancellations
If Chyft is forced to cancel or reschedule a journey due to severe weather, security alerts, or operational contingencies, you will be notified immediately via push notification and SMS.
In all carrier-initiated cancellations, passengers receive an automatic 100% full refund plus priority rebooking on the next available dispatch with dedicated concierge support.
Step-by-Step Cancellation Guide
- Open the Chyft mobile app and tap the Trips tab.
- Select the upcoming trip reservation you wish to cancel.
- Tap Manage Reservation at the bottom of the pass.
- Choose Cancel Booking and review the refund summary.
- Tap confirm. Your wallet balance updates immediately.
Book with flexibility and confidence.
Manage your seat reservations, live trips, and instant refunds from the Chyft mobile app.