1. General Carriage Agreement
By reserving a seat, purchasing a ticket, or boarding a Chyft vehicle, you accept and agree to be bound by these Terms of Carriage. Chyft Mobility Technologies Ltd operates scheduled interstate passenger carriage between designated terminal hubs in Nigeria.
2. Seat Reservations and Digital Boarding Passes
All passenger reservations must be completed through the official Chyft mobile application or approved coordinator consoles. A reservation is confirmed only upon successful payment verification.
Upon payment confirmation, a secure, single-use digital QR boarding pass or terminal ticket is issued to the passenger. This pass must be presented to the terminal coordinator or driver prior to vehicle embarkation. Passing or transferring active passes to unauthorized third parties is prohibited.
3. Terminal Check-in and Punctuality
Chyft operates on strict departure timetables. Passengers must present themselves at the assigned departure hub at least 15 minutes before the scheduled dispatch time.
Vehicles will depart strictly at the scheduled timestamp to preserve transit corridors and arrival windows. Failure to present yourself at the terminal before the scheduled departure will result in the forfeiture of the ticket under our no-show policy.
4. Luggage Standards and Prohibited Goods
Each confirmed passenger reservation includes an allowance of one standard travel suitcase or trunk (up to 25kg) stowed in the vehicle rear luggage compartment, plus one small personal cabin bag (such as a laptop bag or handbag) that must fit comfortably at the passenger feet or lap without obstructing cabin aisles.
The carriage of dangerous goods is strictly prohibited. Prohibited items include flammable fuels, fireworks, toxic chemicals, illicit narcotics, uncertified agricultural produce, unmanifested commercial freight, and unlicensed firearms or ammunition. Terminal coordinators reserve the right to inspect baggage prior to loading.
5. Passenger Safety and In-Cabin Conduct
Seatbelts must remain securely fastened at all times while the vehicle is in motion. Smoking, vaping, and the consumption of alcoholic beverages are strictly prohibited inside all Chyft vehicles.
Passengers must treat drivers, terminal coordinators, and fellow passengers with mutual respect. Chyft reserves the right to refuse carriage or eject any passenger whose behavior threatens the safety, comfort, or legal compliance of the journey.
6. Cameras and recording
Some vehicles have cameras. Some of those cameras use a flash. By reserving a seat, buying a ticket, or boarding, you are told that recording may take place on that trip for safety and incident review. Do not cover, move, or damage a camera.
The passenger app and the driver app may use the phone camera when you scan a boarding pass, take a profile photo, or upload a document.
Other people on the trip may record with their own phones. Chyft is not the controller of a recording that we did not make, unless that person sends it to us. Using a phone camera or flash in a way that distracts the driver is not allowed.
7. Delays and Force Majeure
While Chyft makes every reasonable effort to adhere to published travel timetables, we do not guarantee exact arrival times. Unforeseen highway traffic, adverse weather events, road maintenance, security diversions, or mechanical contingencies may cause journey adjustments.
In the rare event of an en-route mechanical breakdown, Chyft dispatch operations will deploy a relief vehicle from the nearest support hub to continue passenger transit without extra charge.
8. Governing Law and Dispute Resolution
These Terms of Carriage are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising out of or in connection with these terms shall be subject to the jurisdiction of the competent courts of Nigeria.